FAQ
General Questions:
Q: How can I contact Casefuns customer support?
A: You can reach our customer support team by emailing us at support@casefuns.com or calling us at +1 2066578174. Our team is available from 09:00 AM to 05:00 PM EST, Monday to Friday.
Q: Do you offer international shipping?
A: At this time, we ship within the United States, UK, and Canada.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your Casefuns account.
Product Questions:
Q: Can I customize my iPhone case?
A: Yes, we offer custom iPhone cases that allow you to add your own designs, photos, or text to personalize your case. Simply select the custom option when ordering.
Q: Are your products compatible with all devices?
A: Our products are designed to be compatible with a wide range of devices, but we recommend checking the product specifications and compatibility information provided on the product page before making a purchase.
Q: Do you offer warranties on your products?
A: Yes, we offer warranties on select products. Please refer to the product description or contact us for more information about specific warranties.
Ordering & Shipping:
Q: How long will it take to receive my order?
A: We strive to deliver orders within 7 to 10 business days from the date of purchase. Delivery times may vary depending on your location and any unforeseen circumstances.
Q: Can I change or cancel my order after it has been placed?
A: Orders may be changed or canceled within 24 hours of purchase, provided that the order has not yet been processed or shipped. Please contact our customer support team for assistance.
Q: Do you offer free shipping?
A:
- Free shipping on all orders.
Returns & Refunds:
Q: What is your return policy?
A: We offer a 30-day return policy for eligible items. Please refer to our Return and Refund Policy for detailed information about returns, exchanges, and refunds.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at support@casefuns.com to obtain a return authorization (RA) number.